Facilities

Are there changing facilities and showers?

Yes, there are fully equipped shower facilities. Each locker room includes hair dryers and adequate space for changing. 

Are there lockers available in the gym?

Yes, lockers are available. However, they cannot be used overnight, so please make sure to remove anything stored in them before leaving the gym each day. Raw is not responsible for any valuables lost when using the lockers.

Do you have bike racks?

Yes, bike racks are available in both gym locations, but you must bring your own lock.

Do you have onsite nutrition consultation and physio?

Raw offers onsite nutritionists and Physio’s, but it’s not included in membership. Contact details are available at gym reception.

Do you offer towels or locks?

Raw provides towels and locks for an additional charge at the main reception. Both gym facilities include vending machines that offer towels and locks for purchase.

General Membership Questions

Do I need to sign-up for classes ahead of time?

Currently you do not need to book in for classes. However, it’s best to allow sufficient time before the class starts.

How do I access the gym?

Gym access will be setup on your first gym visit after your initial payment has been received.

Is there a minimum requirement for a class to go ahead?

No Minimum required

What are the gyms opening hours?

Monday – Friday: 6am to 11pm

Saturday, Sunday & Bank Holidays: 8am to 9pm

What classes do you offer?

Raw offers over 80 classes a week. Check out our membership brochure for class descriptions and timetables or visit http://rawgyms.com/raw-classes/

What kind of gym equipment does Raw offer?

Raw offers a wide range of Olympic Lifting, Bodybuilding and Functional Movement based equipment. This includes Olympic platforms, Hammer Strength machines, dumbbells up to 90 kg, sleds/tires/battle ropes,TRX, boxing equipment, and a wide range of cardio equipment.

Will I be shown how to use the equipment and given a tour of the gym?

All Raw members are entitled to our 4 point wellness plan with a Raw Personal Trainer on joining our club. Your Raw Personal  Trainer will take you through your initial assessment before designing a specific, personalised program which includes your exercise history, fitness goals and lifestyle. As a member, you will meet your trainer 4 times over 6 weeks to ensure you are getting the results you aim to achieve and assist you with any questions or queries. Your 4 point wellness plan is designed to coach you through every stage of your fitness journey. 

 

Will Personal Training be available?

Yes, Personal Training is available at all Raw Gym locations. Contact details and qualifications can be found on the Personal Training section on our website.  Each trainer has their own individual pricing, so it is best to select your preferred trainer off the website and contact them directly for their fees and availability. 

How do I apply for Membership?

Can I have dual gym access?

Absolutely. In order to obtain a roaming membership, please fill out the dual membership form here.

Can I try Raw before signing up?

If you wish to trial Raw before joining please click here

How do I become a member?

If you wish to join Raw, pop into one of our centrally located gyms or visit this page here

What is the minimum age to join?

The minimum age for joining our gyms is 16.

Managing My Membership

How do I cancel / freeze my membership?

Minimum freeze is 1 month and Maximum freeze is 3 months. Please allow 12-14 working days before billing period to allow for a freeze. All memberships are a minimum of a 12 month contract and any cancellations require 30 day notice in writing.  If you’ve been a member of the gym for more than 90 days and wish to freeze, please see the option at the bottom of this page. 

How do I unfreeze my membership at a different date than originally set?

If you would like to unfreeze your membership before or after the date set originally please email billing@rawcondition.com.

I have a payment and billing issue, what should I do?

If you’re experiencing any payment/ billing issues please contact billing@rawcondition.com. Please provide as much detail as possible in order for us to process your request efficiently.

Privacy Policy

Who is responsible for your data?

 

Our Privacy Notice applies to the personal data that Raw Gym collects and uses.

 

References in this Privacy Notice to “Raw Gym”, “we”, “us” or “our” means Raw Condition Limited (a company registered in Ireland with registration no xxxxxxx and registered office at 2 Burton Hall Road, Sandyford, Dublin 16, Ireland) We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, Data Protection Act 1998 and any other applicable European data protection legislation.

 

Categories of data we collect

 

We may collect and process the following categories of information about you:

Your title, name and surname, and your contact details  (email address and/or telephone number)The company you work for/represent (if contact is on behalf of company, or relying on company for special benefit) When you join our clubWhen you visit our clubWhen you make a booking trialWhen you request information about our services via email/call/websiteWhen you take part in one of our events
Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information) When you provide us with this information before an out/set, group exercise class 
Your date of birth, company, postal address, photograph and bank details When you join our club or change your details
Information about your transactions, including your payment card details When you purchase Raw gym products or services
Your site visits & CCTV* When you visit our sites
The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions) When you contact Raw Gym or you are contacted by Raw gym
Your posts and messages on social media directed to Third Space When you interact with us on social media
Your feedback When you reply to our requests for feedback or participate in our customer surveys
Your preferred types of exercise/interests When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account
Information about how you use our website When you navigate on our website
Information that relates to your Third Space memberships (for example if you have a corporate discount or annual/monthly membership) When you obtain, renew or cancel your Raw gym membership

 

Other: 

 

We may have partnered with various technologies:  MyWellness to offer members the opportunity to enhance their training experience.  Use of these services is optional and you are in control of your data via use of the APP (see the service provider’s privacy notice for more information).  Raw Gym can only view the data you give us permission to and communicate with you via the APP (if permission is given) eg to invite you to join club challenges.

 

Special categories of personal data 

 

In the course of providing services to you, we may collect information that is considered “special categories of personal data” eg completion of a health questionnaire prior to a spa treatment. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.

 

How and why we use your personal data

 

To fulfil contractual obligations and provide our services to you

 

Club membership is a contract between Raw gym and each individual member, so we may require your personal data and photo ID in order to issue you a membership unique to you, to allow you club access and enable us to verify your identity when necessary.

 

To communicate with you and manage our relationship with you

 

We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications.  Examples of these include; changes to pricing structure or unplanned club closures.

We will also use your personal data to contact you after you have visited the club as a guest, made a booking for; a class, sent us a request, filled in a web-form through our website or contacted us on social media.

Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other members and guests.

Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries. As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.

If you attempt to join online or make a booking, then you leave our website before this has been finalised, we may contact you in order to help you easily complete your transaction.

 

To personalise and improve your customer experience

 

We may also collect information on how you use our website, which pages of our website you visit most, which classes you attend/book and what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.

To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or challenges that we organise. Please be aware that if you take part, you may be included in these.

 

To inform you about our news and offers that you may like

 

As part of our service, we will email you with club news and offers that we have negotiated for our members and guests.  If you do not wish to receive this additional information,you can; opt out at point of sale, visit the member area and amend your mailing preferences www.rawgyms.com choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.

As a previous member, we may contact you up to 24 months after your membership end date, if we have a re- joining offer exclusive to previous members.

If you have not made a purchase from us, we will only contact you via SMS/email/phone with updates, such as; offers and events IF you have consented to this (with the exception of direct response to a query). You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.

 

To improve our services, for administration purposes and to protect our business interests 

 

The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.

To comply with any other legal obligations.

*Other – CCTV

Raw Gym have CCTV installed in public areas (not changing areas).  Recordings are stored on a secure server for a maximum of 1 month for the purpose of security.  

 

Sharing your personal data

 

Your personal data may be shared with other companies within our Group. It may also be disclosed to a third party who acquires us, acquires a member of our Group or substantially all of our assets.

We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:

  • Your employer or health club benefits provider, if your membership is via a corporate scheme and Raw Gym invoice them for your membership subscriptions.
  • Postal or digital mailing company/app – to send out communication to you on our behalf.
  • Specialist survey company/app – to send out surveys to you on our behalf (you are not obliged to respond to them).
  • Bank/credit or debit card companies – in order to process your payments for services.
  • Credit control company – with prior notification, should contracted membership subscriptions or payment for goods or services become overdue (as per our T&C’s).
  • Web servers/website providers – hosting/storing some personal data.
  • IT support company – able to access some information to assist with IT issues.
  • Social media site – hashed email matched to account to create custom audience file
  • Profiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targeting

 

In addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Raw Gym may be subject.

 

Data transferred outside the EU

 

Some of the companies we use for our apps are situated in third countries; therefore some data may be transferred to countries outside the European Economic Area (EEA).  Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.

 

Security of your personal data

 

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.

 

As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where Raw gym discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.

Training and Employment Opportunities

I’m a qualified Fitness Instructor / Personal Trainer. How can I get a job in Raw?

If you wish to apply for a job in Raw, email your CV and cover letter to recruitment@rawcondition.com